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Supporting the Digital Safety of At-Risk Users: Lessons Learned from 9+ Years of Research and Training
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Supporting the Digital Safety of At-Risk Users: Lessons Learned from 9+ Years of Research and Training

Available Media Publication (PDF)
Conference ACM Transactions on Computer-Human Interaction (TOCHI) - 2025
Authors Tara Matthews , Elie Bursztein , Patrick Gage Kelley ,
Citation BibTeX
BibTeX
@inproceedings{Matthews2025Supporting,
  title = {Supporting the Digital Safety of At-Risk Users: Lessons Learned from 9+ Years of Research and Training},
  author = {Tara Matthews and Elie Bursztein and Patrick Gage Kelley and Lea Kissner and Andreas Kramm and Andrew Oplinger and Andreas Schou and Manya Sleeper and Stephan Somogyi and Dalila Szostak and Kurt Thomas and Anna Turner and Jill Palzkill Woelfer and Lawrence L. You and Izzie Zahorian and Sunny Consolvo},
  booktitle = {ACM Transactions on Computer-Human Interaction},
  year = {2025},
  organization = {ACM}
}

Digital-safety protections designed for broad use can overlook people who face disproportionate threats. This article draws on more than nine years of Google research and training involving groups such as survivors of intimate partner abuse, political campaign workers, content creators and young people.

It presents frameworks, design principles and practical lessons for translating research with at-risk users into technology and training. The work treats inclusive digital safety as an ongoing design challenge shaped by varied needs, changing threats and the limits of any single solution.

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